11.1 Unless expressly stipulated otherwise in the offer or acceptance of the order, the Seller warrants the products it has supplied with regard to defects in materials, manufacture or assembly for a period of one year from the date of receipt for Buyers engaged in a productive or commercial activity, and for a period of two years for final consumers, except under special conditions.
11.2 The warranty expressed in section 11.1 consists of the repair or replacement (at the Seller's choice) of the elements recognised as defective, whether due to material defects or manufacturing or assembly defects. Repairs are understood to be carried out at the Seller's workshops, with disassembly, packaging, loading, transport, customs, fees, etc. arising from sending the defective material to the Seller's workshops and its subsequent delivery to the Buyer being at the Buyer's expense. However, it may be agreed with the Buyer that repairs and replacements of the defective element be carried out at the Buyer's facilities subject to prior acceptance of a quotation for travel and labour.
11.3 The repair or replacement of a defective element does not change the start date of the warranty period of the Supply as a whole, which shall be as indicated in section 11.1. However, the repaired or replaced element shall have a one-year warranty from its repair or replacement.
11.4 Where the warranty expressed in section 11.2 consists of a replacement which, due to urgency, must be immediate, the Buyer undertakes to return the defective part or element within no more than 7 days from the delivery date of the new part or element. If the replaced part is not returned, the part sent shall be invoiced and the Buyer shall be obliged to pay its price.
11.5 This Warranty shall only be valid and in force in the country where the goods were purchased, provided the Seller intended the goods for sale in that country. However, where the goods were purchased in a member state of the European Union, this Warranty shall also be valid.
11.6 The obligation of BOMEDIA, S.L. with respect to its products under warranty is limited to the replacement of parts or repair at its discretion and at the facilities of BOMEDIA, S.L. or of an agent or distributor authorised by BOMEDIA, S.L. Should replacement of parts at the customer's premises be required, it shall be carried out subject to prior acceptance of a quotation for travel and labour.
11.7 Under no circumstances shall the Seller be responsible for repairs carried out by personnel outside its organisation. BOMEDIA, S.L. is not responsible for the final finish produced by the machine, such as stains, dripping or print quality, which is the responsibility of the technician engaged.
11.8 Products and accessories requiring assembly, configuration and handling by the buyer are not covered by this warranty. Also excluded from the warranty and from repair at no cost to the Buyer are damage or defects: a) Due to normal wear from use of the equipment; b) Caused by inadequate preservation or maintenance, erroneous or negligent storage or handling, abusive use, use of inadequate liquids and gases, as well as inadequate ink, flow or pressure, defective assembly, variations in the quality of the electrical supply (voltage, frequency, disturbances…); c) Breakage of the printhead and other consumables; d) Modifications introduced into the Supply without the Seller's approval, installations carried out or subsequently modified without following the product's technical instructions and, in general, any cause not attributable to the Seller.
11.9 Likewise, the warranty shall be deemed void if, where commissioning of the Supply with the assistance of the Seller's personnel has been stipulated, the Supply is commissioned without this assistance or if, in the event of a breakdown, no measures are taken to mitigate the damage.
11.10 Notwithstanding the provisions of the preceding sections of this clause, the Seller shall in no case be liable for defects in the equipment and materials covered by the Supply for a period exceeding 1 year for professionals and traders and 2 years for final consumers, counted from the start of the period indicated in section 11.1, except under special conditions.
11.11 Consumables such as blades, inks or rollers, cleaning stations, dampers, disc recorders, printheads, parts in contact with ink, tubes, heating elements, filaments, etc. are excluded from warranty due to their wear with the use of the machines. Their replacement or repair shall be the subject of the corresponding order from the Buyer and quotation from the Seller.